Locksmith Work Order Software
Ditch the carbon-copy paper forms and fragmented text messages. Manage every job from intake to invoice with a fully digital field workflow.
Part of the Complete Unlokt Platform
This capability is fully integrated into the core Unlokt operating system. You don't need separate apps for CRM, dispatching, or invoicing—it's all connected in one fluid workflow designed specifically for modern locksmith operations.
The Cost of Manual Job Tracking
Paper work orders get lost in vans. Text messages provide zero accountability. Generic apps require too many clicks for a fast-moving technician. Unlokt brings precision and speed to your field operations.
Digital Work Orders
Clean, standardized digital tickets sent directly to the technician's mobile device.
Job Status Tracking
Real-time visibility: Assigned, En Route, On Site, and Completed.
Photo Documentation
Capture before/after photos of hardware or vehicle damage, saved directly to the job.
Customer Signatures
Collect legally binding digital signatures for authorizations and waivers on site.
Technician Notes
Secure internal notes for the office, and public notes for the customer invoice.
Invoice Integration
Instantly convert completed work orders into payable digital invoices.
Dispatch → Work Order → Invoice Flow
The work order is the connective tissue between your front office and the technician in the field.
When a job is assigned, the technician receives a notification on their mobile device containing all critical context: customer details, CRM history, gate codes, and the specific lock problem.
Once on site, they can append photos, add hardware line items, and collect a signature. Upon completion, that same work order automatically transforms into a ready-to-pay digital invoice. No duplicate data entry required.
Technician Workflow:
- 1Tap 'En Route' (Triggers ETA to customer)
- 2Tap 'On Site' (Logs arrival time)
- 3Add hardware parts & take photos
- 4Collect signature & mark 'Complete'
Why Locksmiths Choose Unlokt
The Unlokt Standard
- Built exclusively for the security industry
- Handles both emergency lockouts & scheduled rekeys
- Automated proximity-based dispatching
- Specialized tracking for keys, remotes, and fobs
- Customizable after-hours emergency premiums
Generic FSM Tools
- Bloated with irrelevant HVAC & Plumbing features
- Lack of automotive VIN integrations
- No dual-queue for emergency vs scheduled jobs
- Clunky routing for high-velocity ticket volumes
- No deep understanding of locksmith workflows
Frequently Asked Questions
Can technicians add new items to the work order in the field?
Yes. Technicians can search your centralized price book or custom add line items (like specialized keys or hardware) directly from the mobile app.
Does the app work offline?
Yes. If a technician is in a concrete basement or rural area with no cell service, they can still access the work order, take photos, and collect signatures. The app will sync automatically when they regain connection.
Can I force technicians to require a signature?
Yes. You can configure specific job types (e.g., evictions or high-security commercial installations) to strictly require a customer signature before the job can be marked as complete.
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Modernize your field operations.
Stop chasing paper tickets and start running a tight, digital field operation. Join the professionals using Unlokt.